Module 10 · Managing Change

Managing Change

Two videos, and they do 2 different jobs. Video 1 builds the change process at kickoff. Video 2 is the conversation you have while that process runs.

The two module videos · Video 1 and Video 2 · companion to the Quick Reference

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Managing Change · Course Videos

Two videos, watched in order. The first builds the five step change model at kickoff, before the first request arrives. The second runs the four part conversation on top of it. Watch them in order, because Video 2 names the steps that Video 1 builds.

Key takeaway

Videos play here one at a time. Use the tabs above to switch parts.