Two videos, and they do 2 different jobs. Video 1 builds the change process at kickoff. Video 2 is the conversation you have while that process runs.
The two module videos · Video 1 and Video 2 · companion to the Quick ReferenceModule Home › Course Videos
Two videos, watched in order. The first builds the five step change model at kickoff, before the first request arrives. The second runs the four part conversation on top of it. Watch them in order, because Video 2 names the steps that Video 1 builds.
Videos play here one at a time. Use the tabs above to switch parts.