Module 10 of 12 · Async + Virtual · 1.5 hours
Managing Change & Quality
Module 10 resources. Start with the video, keep the quick reference open while you work.
Module 10 throughline — Unmanaged change is just fee you gave away for free — formalizing change and protecting quality are the same discipline.Module Videos
The recorded walkthrough that teaches the module — watch first.
In productionModule Overview
The full illustrated module overview — a continuous, visual read.
Available Open →Quick Reference Guides
The interactive companion — calculators, diagnostics, and checklists to keep open on the job.
Available Open →Additional Materials
Templates, worksheets, and source documents that support the module.
In productionWhat you’ll be able to do
- ✓Apply GRACE change management processes to formalize adjustments.
- ✓Use QA/QC workflows to maintain deliverable quality.
- ✓Determine when scope or coordination risks must be surfaced immediately.
Tools & resources
Tools & resources you’ll use
- Change Management Quick Reference Guide
- Project Change Log
- Change logging walkthrough
Listed items are the governance and operational tools tied to this section. Items marked “Participant generated” are built during the work.
The Archetype Lens
Change is where the People Pleaser pays out of the firm’s pocket.
Change and quality turn on the difficult conversation — the People Pleaser’s sharpest blind spot.
Competent Coordinator
Logs and documents instead of intervening — trusts the meeting cadence over the timely call.
Obsessed Designer
Optimizes for the design — treats budget, client ops, and team load as someone else’s problem.
People Pleaser
Leads with relationship — says yes, softens bad news, absorbs cost to dodge the hard conversation.
Accountable Owner
Owns the intersections — reads signals early, stops work, presents options, protects the outcome.
A client-driven change consumes fee.
Absorbs it silently to avoid the amendment conversation.
Documents the cause, prepares options, and lets the client decide what to do.
Meet the four archetypes in depth →