Module 11 of 12 · Async + Virtual · 1.5 hours
Quality Assurance & Quality Control
Module 11 resources. Start with the written lesson. Keep the Quick Reference and the Grace QA/QC Process page open when you build a phase plan and when a set is about to go out.
Module 11 throughline: A project moves to the next phase only after it meets quality standards. Many people do the QA/QC work. The project manager is the accountable owner for quality, regardless of who performs the specific steps in the process.Module Videos
Two videos, watched in order. Video 1, The Readiness Path, explains Grace’s process. Video 2, Schedule, Prepare, Drive, Verify, explains your role in it.
Available Open →Module Overview
Grace’s QA/QC process and the Project Manager’s 4 steps in it, with the Oakhaven Design Development case and one exercise on reading the Quality Control Form. One read, about 12 minutes.
Available Open →Quick Reference Guide
The job aid. Print it. 7 things to do, 7 to watch out for, 7 to avoid, the roles, the phase tasks, the tools and where they live, and what each row of the QC Form proves.
Available Open →Additional Materials
- The Grace QA/QC ProcessHTMLPDF
- Grace Quality Control Form, editablePDF
- QA/QC Timeline, Project Manager (9 September 2026)PDF
- Storytellers TimelinePDF
- QA Prompts v1.0CSVXLSX
- QA/QC Implementation (4 August 2026)PDF
- A3 TemplatePDF
- A3 Report example, MUMH Musculoskeletal InstitutePDF
- Module 11 Live DiscussionHTMLPDF
- Module 11 Live Discussion SummaryHTML
What you will be able to do
- ✓Put every QA Review and Quality Review on the phase plan with a date and a named reviewer, and book the Construction Documents QC Reviewer at least 3 weeks before the signing and sealing deadline.
- ✓Confirm from the record, before the QC Form goes out, that every discipline checked its own work against the QA Prompts.
- ✓Read the Quality Control Form and say what every blank row means.
- ✓Put an item that cannot close inside the phase into the Design Team Report, where the QC Reviewer and the Architect of Record see it before the set goes out.
Tools & resources
Tools & resources you will use
- Grace Quality Control Form (editable PDF)
- QA Prompts, BIM and Excel
- BIM Quality Control Checklist (on Milo)
- QA/QC Timeline, Project Manager
- Storytellers Timeline
- A3 Storyteller Template
- Module 11 Quick Reference and the Grace QA/QC Process page
Listed items are the governance and operational tools tied to this section. Items marked “Participant generated” are built during the work.
The Archetype Lens
In QA/QC, the Competent Coordinator records a problem and does not act on it.
The QC Form has a row for every check. The Coordinator fills in the rows for work that is done, and does not follow up on the rest.
Competent Coordinator
Logs and documents instead of intervening. Trusts the meeting cadence over the timely call.
Obsessed Designer
Optimizes for the design. Treats budget, client ops, and team load as someone else’s problem.
People Pleaser
Leads with relationship. Says yes, softens bad news, absorbs cost to dodge the hard conversation.
Accountable Owner
Owns the intersections. Reads signals early, stops work, presents options, protects the outcome.
It is Wednesday. The set goes out Friday. Two findings are still open. The mechanical lead says the team will fix one of them next phase.
Writes it in the meeting notes and lets the set go, with the back check row empty.
Writes both items into the Design Team Report, sends the one with no answer to the discipline lead today, and tells the Principal before Friday which open items the set includes.